Help Centre
Online Mental Health Support
Frequently Asked Questions
Account
What does posting anonymously do?
You can keep track of all your anonymous posts from your post history and these are only displayed to you. Administrators will be able to see your posts and comments but will never disclose your information, this is to prevent abuse.
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Open the app, click "Post" -
Select a mood -
Write your post! -
Select "Settings" -
Choose "Anonymous" -
Type in your post and select "Publish Post"
How can I reset my TalkLife password?
To reset your password:
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Open TalkLife, then choose login -
Enter your email in the email field, then select "forgot your password" -
We will email you a temporary password and confirmation link -
Please click on the confirmation link to activate your temporary password -
Please login to TalkLife using the temporary password -
You can then edit your password under your profile settings.
How can I verify my account?
When you sign up for a TalkLife account, you will need to verify your account to continue using the service. This is to prevent abuse within the community.
The email verification will be sent to your select email address. If it's not in your inbox within a few minutes, be sure to check the spam folder.
If you still haven't received the verification, you will have the option to resend the verification email from within the app. Once you verify your account, you will be able to use the app with its full functionality.
How can I update my profile picture?
To change your profile picture, please follow these steps;
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Open TalkLife and navigate to your profile -
Tap on the photo above your display name -
Choose either "Photo Library" or "Take Photo" -
Select the photo you'd like to use -
You can now crop the photo or rotate. - Select "Done"
When can I message on TalkLife?
Firstly, thank you for joining TalkLife. As part of our moderation, we limit the ability for new accounts to send messages straight after sign up. Once you have shared a few posts or comments, messaging will automatically unlock and you will be able to send as many messages as you like. Don't worry, messaging doesn't take long to unlock.
How do I block triggering content from my feed?
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Navigate to your profile screen -
Select the three dots at the bottom right -
Select "Edit Trigger Keywords" -
Choose a theme that you would like be filtered -
Select "Done" at the top
How do I block another user?
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Navigate to their profile, post, or comment. -
Select the "post options" - the three dots -
Select "Block This User" option
How can I unblock a user on TalkLife?
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Select "Account" button. -
Press on your profile picture. -
Select "Setting" in the botton right. -
Select "Manage Hidden Users"/"Manage Blocked Users". -
Swipe right on a user. -
Select the trash can icon.
How can I delete my TalkLife account?
If you feel like TalkLife isn't right for you, you may delete your account. We're sorry to see you go.
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Open TalkLife and navigate to your profile -
Select the three dots "..." at the bottom right -
Select "Delete Account" -
Confirm that you would like your account to be deleted
Safety
My Child Is Using TalkLife - What is it?
If your child is 16+ They can use TalkLife to give and get support from other people who are going through similar things. It’s a place where no-one need feel alone or judged for who they are. It is not a crisis support service.
Will you report my information to authorities?
TalkLife works with law enforcement agencies to help people on the platform stay safe. If you are in immediate risk of harm or harm to others, TalkLife will work with law enforcement agencies to support them in responding to emergency situations. We will also report If you are involved or discussing illegal activity, acts of terror or sexual abuse of a minor. You can read more on our privacy policy and terms of service.
Will my friends be able to find me on TalkLife?
TalkLife allows you to control the information that appears on your TalkLife profile, including profile name and display pictures. TalkLife also allows users to post anonymously, without including your profile information.
Essentially, no, your friends won't be able to find you if you don't want them to. Be careful with what you share on any network, especially personally identifiable information.
What is an TalkLife Administrator?
TalkLife has a global safety team working around the clock to remove inappropriate content, and users within seconds. Administrators are professional staff trained in moderation and safeguarding. Administrators review flagged content and content removed by the Moderators and have oversight of the platform 24/7. Administrators can also suspend and ban users.
What is a Moderator?
A Moderator is a TalkLife volunteer who has gone through a thorough recruitment, training and assessment process to be able to remove content on TalkLife. Moderators remove content that is against the TalkLife Community Guidelines. Everything that is removed by a Moderator is reviewed by an Administrator. Moderators are members of the TalkLife community that want to give back and support others.
What is a TalkLife buddy?
A Buddy is a volunteer from the TalkLife community who wants to give back and support others. TalkLife buddies go through training and assessment and learn how to support others online including active listening, conveying empathy and self-care. Buddies are there to welcome you in the community and support you as you work through the ups and downs of life.
Moderation
Why was my post removed?
On TalkLife, we really dislike having to remove posts. However, we may have to if the content of the post is in violation of our community guidelines. If your post is removed, you will be notified by a pop-up within the app. The reasoning for removal will be displayed in this notification. You can also find our reasoning for removal when you open the removed post from within the app. There will be a comment from the Hawk displayed only to you. If you would like further information you are able to directly ask an admin via the origional post. Check out our community guidelines to understand what is okay and not okay to post on TalkLife.
How can I flag inappropriate content?
To flag a post:
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Open the inappropriate post from the feed -
Press the '...' in the bottom right hand corner of the screen -
Choose a reason for flagging the content -
You will not be notified of any further action
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Open the inappropriate comment from the feed -
Press the '...' in the bottom right hand corner of the comment -
Choose a reason for flagging the content -
You will not be notified of any further action
Someone is sending me inappropriate content in messaging!
If someone is sending you inappropriate content or requests within messaging for content that you don't feel comfortable sharing, we ask that you flag the messages to quickly bring this to the attention of administrators on shift.
You can flag a private messages through the following steps;
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Select the settings icon in the top right of the messaging thread. -
Choose "report user" -
Select a reason for flagging the conversation
How can I report another user?
We take the security of our users extremely seriously. If you have seen a TalkLife member who is behaving abusively, posting graphic content or offensive photos, we ask that you flag users in order to alert our Moderation / Administrators.
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Select the members profile, and select the three dots at the bottom right corner -
Select "Flag This User" -
Select a reason for flagging a profile